Frequently Asked Questions
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Please refrain from sending multiple messages in the same message thread, this will push your message to the very end again and delay response time further.
What is the return and exchange policy ?
Yes we accept returns, however we currently do not accept returns for refunds. We allow returns for store credit within two weeks from the date the tracking number states it was delivered. Please note that customer is responsible to pay for ALL shipping fees including the cost to ship the exchange item. Clearance/Sale items are final sale, no exceptions. Lingerie, undergarments, bodysuits/bathing suits, accessories, and white items are ALL final sale.
Please click link below for more information;
I’m missing an item or my items arrived damaged or with a defect!
Please email us firstname.lastname@example.org as soon as possible with images attached. Please email as soon as possible. We will not accept claims if a week has passed from delivery date.
I received my package a while ago, but I just tried on the items and want to exchange or noticed a defect!
Please email us email@example.com as soon as possible with images attached. Please email as soon as possible. We will not accept claims if a week has passed from delivery date. Please email us firstname.lastname@example.org as soon as possible with images attached. Please email as soon as possible. We will not accept claims if a week has passed from delivery date.
I washed my item and now it is damaged!!
We recommend following the washing instructions on the label attached inside the item. Once an item has been worn or washed, we will no longer accept your claim or return. Ownership transfers completely from our business to consumer as soon as the item is worn or washed (whichever is done first). No exceptions.
We kindly ask that you inspect all items before wearing or washing.
I only wore my item once or a few times can I still return if it damages, find a defect, or no longer like it?
Ownership transfers completely from our business to consumer as soon as the item is worn or washed (whichever is done first). No exceptions.
We will not be able to accept your return, issue a refund, or store credit for an item that has been worn or washed.
MESSAGE FOR INTERNATIONAL CUSTOMERS:
WE ARE NOT RESPONSIBLE FOR ANY CUSTOM/DUTY TAX FEES CHARGED BY YOUR LOCAL GOVERNMENT. THESE FEES ARE NOT CHARGED BY US BUT YOUR LOCAL POST OFFICE AND LOCAL GOVERNMENT INSTEAD. PLEASE CHECK IN WITH YOUR LOCAL POST OFFICE TO VIEW THEIR FEE CHART. NO REFUNDS WILL BE PROVIDED FOR THESE FEES BECAUSE THEY ARE NOT APPLIED ON OUR BEHALF NOR ARE THE FEES PAID TRANSFERRED TO OUR ACCOUNTS.
Do you ship overnight or express?
Unfortunately we do not ship overnight or express.
How long will it take to receive my order?
Domestic US orders are processed within 3-7 business days upon receipt of your order. Please allow an additional 2-4 business days for your order to be shipped out and to receive the tracking number. For U.S. orders, please allow 3-10 business days ship time, depending on your location and the efficiency of your local post office. US Delivery time generally takes between 12 to 30 business days. For faster shipping, there is also an option to pay extra for Expedited Delivery, in which products are usually delivered in 3-14 days.
International orders are processed in 1-5 business days. For International orders, ship time is between 1-6 weeks, depending on your location and efficiency of your local post office. International Shipping generally takes 12-60 days depending on which country we are shipping to.
Note: Some item will be shipped from our international warehouse to provide our customers the lowest possible order total. In the product description, this is clearly indicated on such items. We successfully ship international orders on time and without problem to many happy customers throughout the world. The estimated shipping time with international orders is from 12-60 working days. Times provided do not take into account weekends, holidays or processing and packaging. Please be aware that delivery times provided are all estimates. Please allow a minimum 30 day window to receive your item
Note: There are delivery delays in rare instances, where packages may take longer to be delivered than the listed time frame. Unfortunately, it is out of our control and customs may delay deliveries in some instances. Please contact us if you have not had any tracking updates for more than 30-60 business days
When will I get my tracking number?
Please allow up to 3-5 business days upon receipt of your order to be processed and additional 2-4 business days to be shipped out and to receive the tracking number. Please be aware that this time is additional to overall delivery time.
My package has been lost/stolen. What should I do?
Please make sure to submit the correct address. We are not responsible for packages that are lost/stolen. Once your package leaves our premises we are not responsible for them as we will use a third-party shipping service. Once we mail the item, liability is between you and the third party shipping service; However, we will do our best to help you find your package since each order comes with a tracking number. In the case where the tracking says delivered but you haven't received your package, you can contact THE THIRD PARTY to file a claim.
We will not look into stolen/lost packages claims if they are not reported within 10 days of the tracking number stating the package has been delivered.
When do you restock styles/sizes?
Unfortunately we do not have exact dates we restock styles due to the many different vendors/manufacturers we work with having varying restock schedules. If you have a requested restock item, you can simply email your requests to email@example.com and we will add your request to the restock list. We take this list to our vendors/manufacturers and requests a restock for the styles on the list. If the material or styles are already available we restock within 1-4 weeks.
**This doesn't guarantee a restock but we do make sure to ask about the requested styles.
Do you have a size chart?
We do have a basic size chart but the styles vary in measurements. If you would like exact measurements for a specific size, please measure yourself carefully.
If you have any additional questions that have not been addressed in our FAQ, please contact us at firstname.lastname@example.org, and we will get back to you as soon as possible.